When you invite a restoration or cleaning service into your home, you’re trusting them not just with the job at hand, but with your entire property. It’s natural to have questions about how your home, family, and belongings will be protected during the process. At CBC First, we take this responsibility seriously. Our Home Restoration Services are designed to ensure complete protection and peace of mind.
This guide will walk you through the comprehensive measures we take to protect your property during our carpet, upholstery, and stone restoration services. As part of our Home Restoration Services, we cover everything from managing dust and debris to ensuring the safety of your family and pets.
Your Restoration Questions, Answered
Here are answers to some of the most common questions we receive from clients about our property protection protocols.
How do you protect my floors and furniture during the cleaning process?
Protecting your surfaces is our top priority. Our measures depend on the service performed, but our goal is always leaving your home cleaner than we found. Our Home Restoration Services make this possible through specialized techniques.
- Covering Surfaces: Before we begin any work, especially for stone restoration which can create dust, we lay down protective coverings. This includes drop cloths, plastic sheeting, and floor runners on carpets, hardwood floors, and tile not being serviced.
- Furniture Protection: We carefully move furniture out of the work area whenever possible. For large or heavy items, we use heavy-duty plastic sheeting shielding them from dust, moisture, and cleaning solutions. We also place protective pads under the legs of furniture after carpet cleaning to prevent any moisture from wicking into the wood or metal.
How do you control dust and debris?
Stone restoration and deep cleaning can sometimes generate dust and debris. We use industry-leading techniques and equipment to minimize mess and keep your home’s air clean. These practices are central to our Home Restoration Services and your safety.
- Containment Barriers: For more intensive jobs like stone honing or polishing, we may set up containment barriers. These are temporary plastic walls that seal off the work area, preventing dust from migrating to other parts of your home.
- Advanced Equipment: Our equipment is designed for efficiency and cleanliness. For instance, our stone restoration tools are often equipped with vacuum systems that capture dust at the source. Similarly, our carpet cleaning machines use powerful extraction to remove almost all the water and cleaning solution, which means faster drying times and less mess.
- Thorough Cleanup: Our job isn’t finished until the site is clean. After the restoration or cleaning work is complete, we conduct a thorough cleanup of the area. This includes vacuuming, wiping down surfaces, and removing all our materials, leaving your space ready to enjoy.
What safety protocols do you have for my family and pets?
Your family’s safety is paramount. We adhere to strict safety protocols to ensure everyone, including your furry friends, stays safe and comfortable throughout the process.
- Securing the Work Area: We clearly mark and, if necessary, block off the work area to prevent accidental slips or falls, especially when floors are wet or equipment is in use. We ask that family members and pets stay out of the designated zone until our technicians give the all-clear.
- Safe Cleaning Products: We prioritize the use of high-quality, professional-grade cleaning solutions that are effective and safe for use in homes with children and pets once dry. If you have specific sensitivities or allergies, please let us know beforehand so we can make the appropriate accommodations.
- Ventilation: Proper ventilation is key to maintaining good air quality and speeding up drying times. We may use air movers or simply open windows to ensure a steady flow of fresh air during and after our service.
- Pet Safety: We love pets, but a work zone is not the safest place for them. We kindly request that you keep your pets in a separate, secure area of your home—like a closed-off room, crate, or backyard—for the duration of our visit. This prevents them from getting stressed, escaping through an open door, or coming into contact with our equipment.
Are my valuables protected?
We recommend that clients secure any small, valuable, or sentimental items before our team arrives. This includes items like jewelry, important documents, and irreplaceable heirlooms. While our teams are composed of trained professionals who treat your home with the utmost respect, securing these items beforehand provides an extra layer of peace of mind for everyone.
What about insurance? Is your company covered?
Absolutely. CBC First is a fully licensed and insured company. This means that in the unlikely event of an accident or damage to your property during our service, you are completely protected. We believe this is a fundamental requirement for any professional service operating in your home, and we are happy to provide proof of insurance upon request.
Our Commitment to Your Peace of Mind
At CBC First, our goal is to provide exceptional carpet, upholstery, and stone restoration services with a process that is as seamless and stress-free as possible. From the moment we step into your home until the job is done, we implement rigorous protection and safety measures. That’s the hallmark of our Home Restoration Services.
If you have any more questions or want to discuss your specific needs, please don’t hesitate to contact us. We’re here to provide the highest quality service in the Santa Clarita and San Fernando Valleys.